Warranty & Returns Policy
At Ypie's Tech Store, every component, laptop, and custom PC—whether brand new or pre-owned—is backed by our quality warranty and transparent return process.
12-Month Warranty
All brand-new components, peripherals, and systems carry a standard 12-Month Warranty from the date of purchase.
3 – 12 Month Warranty
All used items carry a warranty! Duration ranges from 3 to 12 Months depending on the specific item and its age.
Refund or Swap
If an item is confirmed faulty within 7 days of purchase, we will gladly refund or swap the item based on your preference.
Shipping Covered
Warranties are Return-to-Base. Once an item is inspected and confirmed to be faulty, we cover the shipping costs!
1. How Our Warranty Coverage Works
Every hardware item sold by Ypie's Tech Store is tested before sale and backed by a warranty starting on the date of invoice or delivery.
Brand-New Products
Factory-sealed components, accessories, and new builds
All brand-new items carry a standard 12-Month Warranty against manufacturing defects and hardware failure under normal operating conditions.
- Covers all internal hardware defects and premature component failures.
- Please retain your original invoice and product packaging (with serial stickers intact) for smooth warranty processing.
Used & Refurbished Products
Certified pre-owned components, GPUs, laptops & gaming PCs
All used and refurbished items sold by us include a warranty. Because pre-owned hardware varies by category, generation, and age, the warranty duration ranges between 3 Months and 12 Months.
- The exact warranty period for each item is stated on the product listing and printed on your invoice.
- Every pre-owned item is stress-tested, cleaned, and verified by our technicians prior to sale.
2. Resolution Options: Within 7 Days vs. After 7 Days
How we resolve confirmed faulty hardware depends on when the fault occurs after your purchase:
Within the First 7 Days
If your item develops a hardware fault within 7 calendar days of purchase or delivery and is confirmed faulty by our technicians:
- Full Refund: You may request a full refund to your original payment method, OR
- Direct Swap / Replacement: You may request an immediate replacement with the same or an equivalent item.
- Your Choice: Within the 7-day window, the choice between a refund or a swap is completely up to you.
After 7 Days (Active Warranty Period)
If a hardware fault occurs after the first 7 days (while the item is still within its 3–12 month warranty period):
- 1. Repair: We will repair the faulty component or send it to the authorized supplier for warranty repair.
- 2. Swap / Replacement: If the item cannot be repaired within a reasonable timeframe, we will swap it for an identical or equivalent-spec replacement unit.
- 3. Store Credit: If a repair or suitable swap is unavailable, we will issue store credit toward another item of your choice. (Please note: cash refunds are not offered after 7 days.)
3. Return Process & Shipping Costs
All warranties at Ypie's Tech Store are Return-to-Base (RTB). This means that for any warranty claim, the item must be brought back to our Pretoria store or shipped back to us so our technicians can inspect and test it.
We Cover Shipping Costs on Confirmed Faulty Items!
If you courier an item back to us for a warranty claim and our bench test confirms that the item is faulty, we will cover/reimburse the shipping costs. (If an item tests 100% working with no hardware fault found, or was damaged by misuse, return shipping remains for the client's account.)
Log Your Claim
Contact us on WhatsApp/Phone at 064 512 7972 or email sales@ypiestechstore.co.za with your invoice/serial number and a description of the fault.
Bring or Ship to Us
Drop the item off at our Silvertondale, Pretoria branch or package it safely with bubble wrap/original box and ship it back to us.
Diagnostic Testing
Our technicians bench-test the hardware (usually within 1–3 business days) to verify the fault and check warranty seals.
Resolution & Return
Once confirmed faulty, we cover the shipping costs and process your refund/swap (within 7 days) or repair/swap/credit (after 7 days).
4. When Is a Warranty Void?
Our warranty covers internal hardware defects under normal use. A warranty is immediately void if an item fails due to misuse, external causes, or physical/environmental damage, including:
Water, Liquid & Moisture Damage
Any exposure to water, beverage spills, excessive humidity, corrosion/oxidation on the PCB, or leaks from custom/DIY liquid cooling setups.
Physical Damage & Misuse
Dropped hardware, cracked screens or circuit boards, bent or broken CPU/Motherboard socket pins, ripped PCIe/RAM slots, broken fan blades, or improper installation.
Power Surges & Electrical Damage
Visible burn marks, melted power connectors, blown components caused by lightning, load-shedding power surges, unstable grid power, or using a faulty/underpowered PSU.
Broken Seals & Tampering
Removing, scratching, or tampering with serial number labels or warranty void stickers, or disassembling graphics cards, power supplies, or laptops without authorization.
BIOS Modding & Extreme Abuse
Bricking a motherboard or GPU via interrupted/unsupported BIOS flashing, cryptocurrency mining BIOS modifications, or operating components outside safe voltage/thermal limits.
Neglect & Environmental Damage
Overheating damage caused by running a CPU without a cooler/thermal paste, blocked airflow, severe dust/smoke buildup, or insect/rodent damage inside the system.
5. Software & Digital Products Clause (Strictly Non-Refundable)
Please note that all software purchases are strictly non-refundable and non-exchangeable. Once a software product, operating system license key (such as Microsoft Windows or Office), digital download, or software installation service has been supplied, activated, or installed, it cannot be returned or refunded under any circumstances.
Additionally, our hardware warranty covers physical hardware defects only. Issues caused by viruses, malware, corrupted Windows updates, third-party game bugs, or driver conflicts are software-related and are not considered hardware faults.
Online Serial Number Warranty Check
Have an item from Ypie's Tech Store? Enter its serial number below to check its recorded purchase date and warranty status.
Our Support Team Is Ready to Help
Bring your item and invoice to our Silvertondale store or contact us via phone, WhatsApp, or email so we can assist you right away.